Step 1

Disconnect the iPad from the computer, but leave the USB cable connected to the computer.

Step 2

Hold down the “Sleep/Wake” button for several seconds until a red slider appears. Move your finger across the slider to turn the iPad off.

Step 3

Connect the iPad to the computer while holding down the “Home” button to turn on the iPad.

Step 4

Release the “Home” button when you see a message that says, “Connect to iTunes.”

Step 5

Launch iTunes. iTunes will alert you that it detects a device in Recovery Mode.

Step 6

Click “OK” and click “Restore” to reset the iPad.

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